Storm Drainage During Spring Freeze-Thaw Cycles

Frozen catch basins around Town are preventing water from draining in some areas and causing ponding. This is an ongoing issue that occurs during the spring or during times of melt.

Town crews are busy clearing catch basins and associated pipes to address the issue. Please provide us with the location and nature of the issue, if it is a re-occurring problem, and any additional information that will aid crews in determining the source of the problem. Visit or call the Town Office, 1027 Aldous Street, phone: 250.847.1600, and complete a "Request for Service". 

We advise homeowners that if this is an issue related to a frozen private storm service, you must first contact a plumber. The Town will address issues related to the storm mains and catch basins, but homeowners are responsible for their own service lines and property drainage.